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General and Administrative Contact Info

Customer Care Center

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Customer Care

Email: [email protected]

Toll-Free: 800-351-7500

Fax: 267-256-3532

Annuity Inquiries

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103

Email: [email protected]

Phone - Policyholders: 800-435-7775

Phone - Customer Care: 800-435-7775 ext. 3696

Phone - Agents: 800-435-7775 ext. 3948

Phone - Order Forms: 800-351-7500 ext. 3666

Fax - Inforce Annuities: 267-256-4713

Fax - New Business: 267-256-3542

Fax - Licensing: 267-765-5952

Group Billing and Administration Inquiries

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Premium Services

Email: [email protected]

Fax: 267-256-3532

Life Insurance Claims

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Premium Services

Email: [email protected]

Phone: 800-351-7500

Fax - New Claim: 267-256-3518

Fax - Existing Claim: 267-256-3537

SmartChoice Small Business Inquiries

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: SmartChoice

Email: [email protected]
Claims Inquiries

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Claims

Fax - New Claim: 267-256-3519

Fax - Existing Claim: 267-256-3548

Disability Insurance Claims

Business Hours: Weekdays - 8:00 AM to 7:00 PM ET
Automated assistance is available around the clock

1700 Market Street Suite 1200; Philadelphia, PA 19103; Attention: Claims

Email - New Claim: [email protected]

Email - Existing Claim: [email protected]

Toll-Free: 800-351-7500

Fax - New Claim: 267-256-3519

Fax - Existing Claim: 267-256-3548

Individual Life Insurance Policy Inquiries

1700 Market Street Suite 1200; Philadelphia, PA 19103

Toll-Free: 800-955-4304

Reliance Matrix - Corporate Offices

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

1700 Market Street Suite 1200; Philadelphia, PA 19103

Email: [email protected]

Toll-Free: 800-435-7775

Limited Benefits Medical (LBM)

RSL Customer Service:

Business Hours: Weekdays - 8:30 AM to 5:30 PM ET

Toll-Free: 866-375-0775

Regular Mail:

RSL Specialty Products Administration
Attn: Premium Processing
PO Box 791755
Baltimore, MD 21279-1755

Overnight Mail:

RSL Specialty Products Administration
Lockbox # 791755 @ 1000 Stewart Avenue
Glen Burnie, MD 21061

Incoming Wire Transfers:

For information on how to ACH premium payments to Reliance Standard Specialty Products Administration, please contact 866-375-0775 to connect with your dedicated Account Manager.

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Chicago Regional Sales Office

Two Woodfield Lake, 1100 East Woodfield Road; Suite 437; Schaumburg, IL 60175

Email: Parker Remak, Sales Manager - [email protected]

Toll-Free: 800-922-0509

Phone: 847-517-1550

Dallas Regional Sales Office

17103 Preston Road Suite 120N; Dallas, TX 75248


Email: Nick McCalmont, Sales Manager - [email protected]

Email: Cheryl Jez, Absence Practice Leader, Central Region - [email protected]

Email: Rebecca Gulbin, CEBS, Supplemental Health Practice Leader, Central Region - [email protected].

Toll-Free: 800-261-0269

Phone: 972-661-8893

Fax: 972-661-3258

Kansas City Regional Sales Office

7300 West 110th Street Suite 500; Overland Park, KS 66210




Email: Ken Moorman, Sales - [email protected]

Toll-Free: 888-857-4801

Phone: 913-253-4800

Fax: 913-253-4811

Dental & Eye Care Benefits & Claims

Reliance Matrix - Dental & Vision; P.O. Box 82510; Lincoln, NE 68501


Email: [email protected]

Dental Provider Relations

Lincoln, NE 68501


Provider Relations Phone: 800-755-8844

Business Hours: Monday thru Thursday - 5:00 AM to 3:30 PM PT; Friday - 5:00 AM to 2:30 PM PT

Memphis Regional Sales Office

7865 Educators Lane Suite 130; Memphis, TN 38133




Email: Brian Legenza - [email protected]

Toll-Free: 866-369-9960

Phone: 901-685-9960

Fax: 901-685-9963

Milwaukee Regional Sales Office

330 E Kilbourn Ave, Suite 1225; Milwaukee, WI 53202

Michigan Regional Sales Office

39555 Orchard Hill Place Suite 400; Novi, MI 48375




Email: Jeff Kucab, Sales - [email protected]

Toll-Free: 800-526-4402

Phone: 248-347-9870

Fax: 248-347-9877

St Louis Regional Sales Office

Two City Place Drive Suite 170; St Louis MO 63141



Email: Brian Legenza, Sales - [email protected]

Toll-Free: 800-445-4662

Phone: 314-997-4144

Fax: 314-997-3798

Twin Cities Regional Sales Office

3601 Minnesota Drive Suite 910; Bloomington MN 55435



Email: Ian Wolff - [email protected]

Toll-Free: 952-854-6573

Phone: 314-997-4144

Fax: 952-854-6573

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Boston Regional Sales Office

77 Franklin Street; 6th Floor; Boston, MA 02110

Email: Tim Thomas, Sales Manager - [email protected]

Toll-Free: 800-527-1753

Phone: 617-210-4860

Fax: 617-482-2363

Standard Security Life Insurance Company Claims

Standard Security Life Insurance Co of NY; P.O. Box 25339; Farmington, NY 14425

Email: Policyholder Services Department Email - [email protected]

Toll-Free: 800-477-0087

Phone: 585-398-2340

Claims Fax: 585-398-2854

Absence Management Claims - Northeast

7 Skyline Drive Suite 275; Hawthorne, NY 10532

Claim Center Phone: 914-784-0000

Existing Claims Phone: 800-866-2301

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

Reliance Matrix - Absence Management - Northeast Region

Email: Jim Huebner, Northeast Absence Practice Leader - [email protected]

Phone: 267-773-4600

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

First Reliance Standard Life Insurance Company

488 Madison Ave, Suite 803; New York, NY 10022

Toll-Free: 800-353-3986

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

Fax: 703-354-3544

New York Regional Sales Office

488 Madison Ave, Suite 803; New York, NY 10022

Email: Mike Kearney - [email protected]

Toll-Free: 800-882-8700

Phone: 212-303-8400

Fax: 212-303-8435

Standard Security Life Insurance Company

488 Madison Ave, Suite 803; New York, NY 10022

Email: [email protected]

Phone: 212-355-4141

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

Fax: 212-754-3346

Standard Security Life Insurance Company - Policy Contact Information

488 Madison Ave, Suite 803; New York, NY 10022

Email: Claims Department Email - [email protected]

Phone: 212-355-4141

Phone: 646-509-2100

Policyholder Services Fax: 212-644-5786

Philadelphia Regional Sales Office

630 Freedom Business Center Suite 220; King of Prussia, PA 19406

Email: Marc Durand, Sales Manager - [email protected]

Toll-Free: 800-321-2347

Phone: 610-994-7800

Fax: 610-994-7809

Pittsburgh Regional Sales Office

444 Liberty Avenue Suite 414; Pittsburgh, PA 15222



Email: Allen Sanders, Sales - [email protected]

Toll-Free: 800-441-9157

Phone: 412-471-3715

Fax: 412-471-2254

Maine Regional Sales Office

600 Sable Oaks Drive Suite 200; South Portland, ME 04106

Email: Mike Boissonneau, National Client Manager - [email protected]

Phone: 207-400-3697

Fax: 207-400-3897

Washington D.C Regional Sales Office

Postal Address : 7619 Little River Turnpike Suite 310
Annandale, VA 22003

Email : Scott Kelly, Sales - [email protected]

Phone : Call toll-free : 800-345-5225

Phone : 703-354-3544

Fax : 703-354-3544

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Atlanta Regional Sales Office

10 Glenlake Parkway North Tower; Suite 550; Atlanta, GA 30328

Email: Rick Giglio, Regional Sales Director - [email protected]

Toll-Free: 800-535-6018

Phone: 404-365-8888

Fax: 404-365-8844

Reliance Matrix - Absence Management - Southeast Region

Alpharetta, GA

Email: Monte Steen, Regional Practice Leader - [email protected]

Phone: 678-571-0672

Business Hours: Weekdays - 8:00 AM to 5:00 PM ET

Charlotte Regional Sales Office

11111 Carmel Commons Boulevard Suite 300; Charlotte, NC 28226

Email: Greg Novak, Sales - [email protected]

Email: Chris Wilson, Supplemental Health Practice Leader, Southeast Region - [email protected]

Toll-Free: 800-833-1207

Phone: 704-494-2900

Fax: 704-596-0319

Cincinnati Regional Sales Office

4555 Lake Forest Drive Suite 570; Cincinnati, OH 45242

Email: Allen Sanders, Sales - [email protected]

Toll-Free: 800-884-1447

Phone: 513-563-2340

Fort Lauderdale Regional Sales Office

800 Corporate Drive Suite 100; Fort Lauderdale, FL 33334

Email: Jeff Smith, AVP - [email protected]

Toll-Free: 877-268-7606

Phone: 954-846-7370

Fax: 954-846-7380

Houston Regional Sales Office

One Chasewood 20333 State Highway 249 Suite 550; Houston, TX 77071



Email: Ruffin Redwine, Sales - [email protected]

Toll-Free: 800-392-5882

Phone: 713-468-2603

Fax: 713-468-7733

Nashville Regional Sales Office

3200 West End Avenue Suite 539; Nashville, TN 37203

Email: John Henderson, Sales - [email protected]

Phone: 615-783-1666

Tampa Regional Sales Office

Meridan One 4350 W Cypress Street; Suite 144; Tampa, FL 33607

Email: Mo Elinsky, Sales - [email protected]

Toll-Free: 866-915-3288

Phone: 813-251-2244

Fax: 813-251-2266

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Denver Regional Sales Office

10700 East Geddes Avenue Suite 160; Englewood, CO 80112

Email: Jim Healy, Sales - [email protected]

Toll-Free: 800-251-1090

Phone: 303-825-0600

Fax: 720-258-8824

Los Angeles Regional Sales Office

Galleria Tower, 100 West Broadway, Suite 1100; Glendale, CA 91210

Email: Shawn Braun, AVP Group Sales - [email protected]

Toll-Free: 877-269-9717

Phone: 626-304-9100

Fax: 818-545-4135

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

Northern CA Regional Sales Office

25909 Pala, Suite 250, Suite 190; Mission Viejo, CA 92693

Email: Zach Copeland, Regional Managing Director - [email protected]

Toll-Free: 800-762-3059

Phone: 949-309-5999

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

Absence Management Claims - West

Phoenix , AZ

Claim Center Phone: 602-866-2333

Existing Claims Phone: 800-866-2301

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

Phoenix Regional Sales Office

1702 E Highland Avenue, Suite 100; Phoenix , AZ 85016

Email: Alex Melman, Sales - [email protected]

Toll-Free: 800-992-4775

Phone: 602-954-6516

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

Absence Management Claims - West

10220 SW Greenburg Road, Suite 601; Portland, OR 97223


Claim Center Phone: 503-977-3635

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

Portland Regional Sales Office

10220 SW Greenburg Road, Suite 601; Portland, OR 97223



Email: Paul Linney, Executive Client Manager - [email protected]

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

Seattle Regional Sales Office

600 University Street, Suite 908; Seattle, WA 98101

Email: Paul Linney, Sales - [email protected]

Email: Dave Lea, Absence Regional Practice Leader - [email protected]

Toll-Free: 800-336-3792

Phone: 206-623-0859

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT

Northern CA Regional Sales Office

Urban West Building, 1350 Treat Boulevard, Suite 190; Walnut Creek, CA 94597

Email: Paul Linney, Sales - [email protected]

Email: Michael Naumann, M.A., CVBS / Regional Practice Leader Supplemental Benefits - [email protected]

Toll-Free: 800-843-9851

Phone: 925-210-1000

Business Hours: Weekdays - 8:00 AM to 5:00 PM PT