About Us

  • Leading provider of financial protection, absence management and supplemental health benefits solutions, driven by technology and an integrated customer experience.

  • The unique power of an A++ rated insurance carrier with AM Best and an experienced absence management third-party Administrator (TPA).

  • A stable, secure provider of fixed and indexed annuity products for retirement savings and family financial planning.

  • A proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world.

Reliance Matrix Timeline

1907 Central Standard Life Insurance Company founded in Chicago, IL

1963 With acquisition by Reliance Insurance, Reliance Standard Life Insurance Company is born

1987 Matrix is founded as a Silicon Valley based TPA. Rosenkranz & Company purchases Reliance Standard to form Delphi Financial Group

1998 Delphi acquires Matrix, now an innovator in employee leave management: Matrix Absence Management is incorporated

2012 Delphi is acquired by Tokio Marine Holdings, Inc., becoming a member of the global Tokio Marine Group

2019 Reliance Standard and Matrix align enterprise and functional areas under a common C-Suite

2020 Strategic partnership with TRISTAR Risk Management offers enhanced commercial and workers’ compensation services, opportunity to build a next-gen total absence platform

2022 Acquires Standard Security Life, a leader in NY Disability and Paid Family Leave, creating the third largest provider nationwide

2023 Reliance Matrix is born, an integrated leader in financial protection, absence management and supplemental health solutions

About Tokio Marine

Reliance Matrix is a member of the Tokio Marine Group. Tokio Marine Holdings, Inc., the ultimate holding company of the Tokio Marine Group, is incorporated in Japan and is listed on the Tokyo Stock Exchange. The Tokio Marine Group operates in the property and casualty insurance, reinsurance and life insurance sectors globally. The Group’s main operating subsidiary, Tokio Marine & Nichido Fire (TMNF), was founded in 1879 and is the oldest and leading property and casualty insurer in Japan.

The Tokio Marine Group provides support, strength, and stability to customers and our society in a world filled with risk. We give individuals, businesses and partners the confidence to explore new possibilities and take next steps. We are committed to building more resilient economies, industries, and societies in a rapidly changing world.

With over 140 years of experience and expertise spread across a global network – supported by technology and empowered by a corporate culture dedicated to doing the right thing – we harness the power of confidence for our customers and society.

About Tokyo Marine

Integrated Solutions, Balanced Approach

In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world. Our annuity portfolio and investment services division serve all our customers by providing safe, strategic tools and disciplined practices to preserve and grow individual savings and corporate assets.


Gordon Smith

Vice President, Chief Solutions Officer

Over 20 years I’ve been with the organization, we continue to be successful simply because we put our customers and their employees first, solve their problems and do the right thing. Our culture is built on teamwork, solving customer problems and adding value as a trusted business partner.

Mark Marsters

Senior Vice President, Chief Operating Officer

In business, people matter: human capital is the most precious of assets. We – Reliance Matrix – deliver integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world.

Melissa Smith

Vice President, Service Operations

Having spent more than a quarter century with Reliance Matrix, I am proud to work for an organization that embraces opportunities to continuously improve the service experience for our customers.

Scott Boutin

Senior Vice President, Chief Claims Officer

As our organization continues to grow and flourish, I believe it’s vital that our team members take the opportunity to do the same. In my experience, you can achieve almost anything by working hard, being accountable and working as a team.

Thea Valero

Director, Diversity, Engagement & Inclusion

I’m proud of our commitment to evolving our culture by investing in diversity, equity, and inclusion. But we can’t let perfection be the enemy of progress. Every step counts; true and meaningful change takes time. When we focus on a common goal, we can create meaningful change.

Todd Elliott

Senior Vice President, Chief Distribution Officer

I believe the distance between good and great – between surviving and leading – is breached by the ability to focus amid chaos. We succeed based on what we do.

We Look Beyond Profit to help build strong communities

Delphi Project Foundation

Since 1996, tens of thousands of Philadelphia teens have benefitted from Delphi Project Foundation outreach programs. These programs introduce arts experiences to empower underserved Philadelphia-area public school students. Delphi provides the space for creative freedom and expression through art, dance, filmmaking and more. The programs positively impact students by building their self-esteem, enhancing their critical thinking skills, exposing them to career opportunities and providing them with a safe and enriching environment.

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Charity Partners

Giving back to our communities is a top priority at Reliance Matrix. We support a nation-wide charity partner every year; past partners include Make A Wish Foundation, St. Jude Children’s Hospital, and Feeding America. Every two years, team members help select a new partner by voting based on company criteria. In the last three years, our team members have donated almost $120,000 to various partners.

Good Company Committee

The Good Company Committee is an enterprise-wide initiative created to support and promote the guiding principles of Tokio Marine: Look Beyond Profit, Deliver On Commitments, and Empower Our People. Powered by team members from around the enterprise, our committee plans, promotes and implements activities and communications on behalf of colleagues and charity partners. The committee encourages volunteerism and helping build stronger communities.

Building a Diverse, Equitable and Inclusive Culture

At Reliance Matrix, we believe:
  • Creating a diverse, equitable and inclusive culture allows us to realize more of our potential and gives us a competitive advantage.
  • Our ability to collaborate, solve complex problems, and innovate into the future is stronger when we can leverage the collective intelligence of all our team members.

We want everyone to have an opportunity to fully participate and contribute. Our team members feel their opinions are relevant and what they have to say is heard. We create an environment that allows us to tap into individual experiences, opinions, and worldviews. Doing so gives us more understanding and connectivity to the customers we serve.

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